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About Us and Frequently Asked Questions

Frequently Asked Questions

How does this work?

bookaclinic.com.au is a fast and easy way to find a Chiropractor, Physiotherapist and Osteopaths in Australia located in the most convenient location to your home, work. study or travel. Once you have selected a Clinic you can progress to make a booking at that clinic by simply completing the Patient Registration and clicking through to select the Clinician plus date and time of appointment.

As many conditions and ailments require an initial appointment for analysis then a second appointment to discuss remedial treatment plan, bookaclinic.com.au aims to make both these appointments in one easy step online. Visitors making a booking have complete control over the date and time you wish to book as well as the Clinic and Practitioner you wish to see.

What is a Clinic?

When using the word “Clinic”, bookaclinic.com.au is referring to registered Chiropractic, Physiotherapy and Osteopathy practices in the respective locations available on bookaclinic.com.au

Are the Clinics independent of bookaclinic.com.au?

All Clinics on bookaclinic.com.au are independent of bookaclinic.com.au and BookaClinic Pty Ltd does not have any ownership, management or controlling interest in any Clinics featured on bookaclinic.com.au.

What is included in the Special Offer?

Many of the Clinics provide a special offer to new customers. In all cases the inclusions in the Special Offer can be seen by rolling over the red Special Offer panel or clicking through to the Clinic Profile as well as the Book Now page. All the inclusions plus pricing are set by the Clinics and not by bookaclinic.com.au.

Will the Clinics honour the Offer?

In all cases the inclusions in the Special Offer can be seen by rolling over the red Special Offer panel or clicking through to the Clinic Profile as well as the Book Now page. All the inclusions plus pricing are set by the Clinics and not by bookaclinic.com.au. Consequently, visitors can have confidence the inclusions in each Clinic Offer will be honoured by the Clinic representing that offer.

Will I be charged more when I visit the Clinic?

The price paid upon booking the appointment at the selected Clinic typically provides for the initial diagnostic appointment and second appointment to discuss the findings and recommended treatment plan. However, Visitors to bookaclinic.com.au can check the inclusions of all Clinic Offers featured on this website by rolling over the red Special Offer panel or clicking through to the Clinic Profile as well as the Book Now page. All the inclusions plus pricing are set by the Clinics and not by bookaclinic.com.au.

Does the Offer include an Xray?

In many cases the Clinic Offers do include an Xray but it is always best to check. Visitors to bookaclinic.com.au can check the inclusions of all Clinic Offers featured on this website by rolling over the red Special Offer panel or clicking through to the Clinic Profile as well as the Book Now page. All the inclusions plus pricing are set by the Clinics and not by bookaclinic.com.au.

Is treatment at the Clinic included in the Special Offer?

In many cases the Clinic Offers may include some initial treatment. However, it is always best to check. Visitors to bookaclinic.com.au can check the inclusions of all Clinic Offers featured on this website by rolling over the red Special Offer panel or clicking through to the Clinic Profile as well as the Book Now page. All the inclusions plus pricing are set by the Clinics and not by bookaclinic.com.au.

What will my name and contact information be used for?

Your name and contact information will be passed to the Clinic for inclusion in their booking system and customer relationship management system. BookaClinic Pty Ltd also retains the contact information to enable future updates to be provided to you.

Will I receive contact from the Clinic?

Your name and contact information will be passed to the Clinic for inclusion in their booking system and customer relationship management system. You can expect a call and/or text message from your chosen Clinic within working hours within 24 hours following confirmation of your booking.

Can I opt out of the treatment?

You can opt out of future treatment by the Clinic at any time. For patients who have purchased a series of appointments and paid in advance, cancellation of future appointments and refunds should be discussed with the clinic directly.

How can I receive a refund?

For refunds of the Clinic Offer confirmed and paid for on the bookaclinc.com.au website, please click through to the Refund page:

bookaclinic.com.au/refund

For a refund of payments made directly to the chosen Clinic, please contact the Clinic.

Can I change Clinics?

Visitors to bookaclinic.com.au may wish to change clinics due to personal circumstances such as moving home, work or study location or other reasons. It may be that the Visitor can still travel to the selected Clinic or may not. Many Clinics have related Clinics in other locations and your selected Clinics can discuss this with you. A desired change of clinic should be discussed with he Visitor's selected Clinic at the earliest opportunity.

What if I move to another location?

Visitors to bookaclinic.com.au may wish to change clinics due to personal circumstances such as moving home, work or study location. It may be that the Visitor can still travel to the selected Clinic or may not. A desired change of clinic due to a move to another location should be discussed with the Visitor's selected Clinic at the earliest opportunity.